Effective Date: October 28, 2025
Blackhawk Protective Coatings (“we,” “our,” “us”) is committed to protecting the privacy and security of all customers, vehicle owners, website visitors, and users of our digital platforms. This Privacy Policy explains how we collect, use, store, and safeguard information received in connection with our in-shop protective coating operations, customer communications, quote requests, and website usage.
1. Scope of This Policy
This policy applies to information received by Blackhawk Protective Coatings regarding:
- Customers, prospective clients, and vehicle owners requesting quotes or scheduling drop-off services.
- Website visitors and users of our digital inquiry and quote request forms.
- Individuals and fleet managers communicating with our facility via phone, email, or SMS text messaging.
2. Information We May Collect
A. Basic Identifying Information
- Full name
- Email address
- Phone number (including mobile numbers for SMS updates)
- City and physical mailing address (where applicable)
B. Vehicle & Coating Project Information
- Vehicle year, make, and model
- Truck bed length, dimensions, and tailgate configuration
- Bed rail preferences (under-the-rail vs. over-the-rail)
- Requested services (e.g., standard polyurea bedliner, UV topcoat, rocker panels, wheel wells, chassis undercoating, commercial fleet packages)
- Preferred vehicle drop-off dates and operational notes
C. Technical & Tracking Information
- IP address, browser type, device specifications, and referrer headers collected automatically when you visit our website
- Marketing attribution parameters (e.g., referral channel, campaign tags)
- Communication preferences and explicit SMS consent records
Note: We do not request or collect sensitive personal data (such as Social Security numbers, banking information, or driver’s license numbers) through our public web forms.
3. How We Use Your Information
We use collected information for legitimate automotive, industrial, and business purposes, including:
- Delivering high-performance in-shop spray-on truck bedliners and protective coating applications.
- Generating accurate quote estimates and coordinating vehicle intake schedules.
- Responding to inquiries submitted through our website forms, phone, or direct email.
- Sending transactional notifications including appointment confirmations, drop-off reminders, vehicle readiness alerts, and warranty details.
- Distributing promotional updates, seasonal offers, and customer feedback surveys when you have provided explicit opt-in consent.
- Complying with applicable municipal, Texas state, and federal legal obligations.
4. Information Sharing & SMS Privacy Protection
We do not sell, rent, or trade your personal information. Your information may be shared only under the following strictly limited circumstances:
- With Shop Technicians & Staff: To plan preparation, execute coating applications, and coordinate vehicle return.
- With Service Providers: Trusted technology partners that assist in website hosting, customer relationship management (CRM) systems, and telecommunication infrastructure under strict data protection terms.
- As Required by Law: To comply with valid legal processes, court orders, or law enforcement requests.
SMS Data Privacy: No mobile information or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent are strictly confidential and will not be sold or shared with any third parties.
5. SMS Communications
By providing your mobile telephone number and opting in to receive text messages from Blackhawk Protective Coatings, you agree to the following terms:
- Consent: We only send SMS text messages to individuals who have explicitly opted in via our digital forms. Consent is never a condition of purchase, quote fulfillment, or shop service.
- Message Types: Depending on your opt-in selections, you may receive transactional messages (e.g., appointment reminders, quote estimates, vehicle completion alerts, drop-off coordination) and/or promotional messages (e.g., shop announcements, seasonal discounts, customer surveys).
- Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive. You will receive a final confirmation message confirming your unsubscription.
- Assistance: For help or technical support, reply HELP to any text message, email us at [email protected], or call our shop directly at (469) 887-4866.
- Rates & Frequency: Standard message and data rates may apply from your mobile carrier. Message frequency varies based on your service schedule and communication preferences.
- Carriers: Mobile carriers are not liable for delayed or undelivered messages.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to ensure seamless navigation, evaluate website traffic, and optimize page load speeds:
- Essential Cookies: Necessary for basic website security and form routing.
- Analytics Cookies: Help us measure aggregate traffic metrics and refine site usability.
You can disable cookies at any time via your browser settings. Data collected through cookies is never used to harvest phone numbers or initiate unsolicited text messages.
7. Data Security
We employ industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes encrypted edge connections (HTTPS/TLS) and secure serverless proxies. While we maintain rigorous safeguards, no data transmission across the public internet can be guaranteed 100% secure.
8. Data Retention & User Rights
We retain personal information only for as long as necessary to fulfill service agreements, maintain warranty documentation, and adhere to statutory compliance requirements.
Your Privacy Rights: You have the right to request access to your stored contact details, request corrections to out-of-date information, or request the deletion of your contact records from our communication systems.
Requesting Removal: To withdraw consent or remove your mobile phone number and email from our databases, contact us directly at [email protected] or call (469) 887-4866.
9. Third-Party Links
Our website may reference external links (such as mapping services, coating chemical specifications, or manufacturer certifications). We do not control and are not responsible for the privacy practices or content of third-party domains.
10. Children’s Privacy
Our website and services are intended exclusively for vehicle owners and commercial clients aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory modifications. All revisions will be posted on this page with an updated Effective Date. Continued use of our website or communication channels following changes signifies acceptance of the revised terms.
12. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our management team:
